Terms of service
Who is offering this
The hosted Hyperspool service is operated by 9000 AB, a Swedish company ("we"). You reach us at support@hyperspool.com. By creating or using an account you agree to these terms.
The service
Hyperspool runs workflows you define: pipelines, graphs and scripts, on agents you run or on capacity we host. During the invited preview the service is offered as it is, is changing week to week, and carries no availability commitment. Planned maintenance is announced by email when we can.
Your account
One person per account. Keep your sign-in and your tokens to yourself; what is done with them is done by you. Tell us at once if you think one has leaked, and rotate it from the console. An org's owners and admins control who is in it; leaving an org, or being removed, ends your access to everything in it.
What you may not do
Use the service to break the law, to attack the service or anyone else, to mine cryptocurrency, to relay spam, or to get around a limit your plan sets. We may suspend an org that endangers the service or other users, and we will tell you why.
Your content
Your workflows, code, logs, artifacts and secrets are yours. We process them to run the service, to keep it secure and to help you when you ask. Secrets and credentials are encrypted at rest and never shown in the console or to support tooling. Support may look at your runs and logs the way an owner of your org can, and only to help with something you raised. The privacy notice covers how we handle personal data, and the subprocessors page lists the companies that process it for us.
Plans and payment
Plans, prices and what each includes are published in the console. Card payments for self-serve plans are handled by Polar as merchant of record; we never see your card. A plan's limits are enforced as documented, and a downgrade keeps your data within the smaller plan's retention. Fees already paid are not refunded when you leave, except where the law says otherwise.
Ending things
An org's owner can delete it at any time, in the console under
Settings, Data, or with spool org delete; export what you
want to keep first. Deleting an org ends its paid subscription at once,
cancels its runs and removes its runs, logs, artifacts, secrets and
members; copies in backups age out within thirty days. You can delete
your own account the same way, under Settings, Account. We can end the
agreement for a breach of these terms with notice, and with less notice
where the breach endangers the service.
Liability
To the extent the law allows, the service is provided as is, and our liability to you is limited to the fees you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.
Changes and law
We may change these terms; a material change is announced by email at least fourteen days before it applies. Swedish law governs, and the courts of Stockholm have jurisdiction, without prejudice to the rights a consumer has under the law of their own country.